Last updated: 19 August 2026

Our approach

Ink of Klaassen does not offer an additional voluntary change-of-mind return policy. Returns, replacements and refunds are provided where required by applicable South African consumer law or where Ink of Klaassen expressly agrees to an additional remedy in a particular case.

Change of mind

The general seven-day cooling-off right in section 44 of the Electronic Communications and Transactions Act does not apply to an electronic transaction for the sale of books. A customer therefore does not automatically obtain a seven-day no-reason return right merely because a book was bought online. Any other statutory right that applies in the circumstances remains unaffected.

Defective or damaged physical books

South African consumer law provides statutory remedies where goods fail applicable quality standards. Within the period provided by law, qualifying defective or unsafe goods may be returned without penalty and the consumer may be entitled to a repair, replacement or refund as provided by the Consumer Protection Act.

For books, a replacement or refund will usually be the practical remedy where the statutory requirements are met.

Incorrect or materially misdescribed orders

If Ink of Klaassen supplies the wrong title, wrong format or a product materially different from the order, contact us promptly. We will investigate and provide the remedy required by applicable law, which may include replacement or refund.

eBooks

If an eBook file is defective, corrupted, inaccessible or the wrong file has been supplied, contact Ink of Klaassen. We will first attempt to restore access or provide the correct functional file. Where that cannot reasonably resolve the problem, a refund or other remedy may be provided where appropriate or required by law.

A downloaded eBook is licensed for personal use only and may not be redistributed, resold or reproduced without permission except where permitted by law.

How to request a return or refund

1. Email orders@inkofklaassen.com or call 083 333 0800.
2. Provide the order number, product title and a clear description of the problem.
3. For physical damage, include photographs where reasonably possible.
4. Please wait for return instructions before sending a physical product back.

Return address

Ink of Klaassen
Unit 30, The Greens
Altena Road
Strand, 7140
South Africa

Return costs

Where the law requires the supplier to bear the cost and risk of a qualifying return, Ink of Klaassen will do so. Where a return is not a statutory supplier-responsibility return, any return cost will be agreed with the customer before the product is sent back.

Refund method

Approved refunds will ordinarily be made through or back to the original payment method where reasonably possible. Processing times after a refund is initiated may depend on PayFast, the customer’s bank or other payment-system processing times.

Nothing in this policy removes or reduces a right or remedy that cannot lawfully be excluded under the Consumer Protection Act, the Electronic Communications and Transactions Act or another applicable law.