Privacy Policy

Last updated: 19 August 2026

1. Responsible party

Patrick Klaassen, a sole proprietor trading as Ink of Klaassen, is the responsible party for personal information processed through this website and online store.

Responsible party

Patrick Klaassen t/a Ink of Klaassen

Physical address

Unit 30, The Greens, Altena Road, Strand, 7140, South Africa

Telephone

083 333 0800

Email

orders@inkofklaassen.com

Website

https://inkofklaassen.com

2. Personal information we may collect

Depending on how you use the website, we may process information such as your name, email address, telephone number, billing and delivery addresses, account information, order and transaction details, product-format selections, contact-form messages, newsletter subscription and consent information, IP address, device or browser information, and website usage information.

3. Why we process personal information

We process personal information where reasonably necessary to operate the website and store, process and fulfil orders, arrange delivery, provide eBook access, administer customer accounts, communicate about orders and enquiries, maintain transaction and accounting records, prevent fraud and misuse, secure and maintain the website, improve website performance, comply with legal obligations and, where you have expressly subscribed, send marketing or newsletter communications.

4. Orders and payments

Payments are processed using PayFast. The payment methods shown at checkout depend on the payment methods enabled and available through PayFast at the time of purchase. Payment-related information is handled through the PayFast payment process and may be subject to PayFast’s own privacy and security practices.

5. Physical delivery

For physical-book orders, the information required to fulfil delivery may be shared with The Courier Guy, including the recipient’s name, contact details and delivery address.

6. Hosting, email, backups and technical support

The website, email services and backups are provided through Afrihost. Website security is supported by Wordfence. Witzenberg Online provides website administration and technical support and may access website or customer information only where reasonably necessary to provide those services, maintain the website or resolve a technical issue.

7. Analytics

The website uses Lean Analytics and Google Analytics to understand website use and performance. Analytics information may include pages viewed, approximate location, device or browser information, referral information and online identifiers such as IP-related data, depending on the configuration of the service.

8. Newsletters and direct marketing

Newsletter and marketing subscriptions are managed using GetResponse. Marketing communications are sent only to people who have expressly subscribed or where another lawful basis exists. Every marketing message should provide a reasonable way to unsubscribe. Unsubscribing from marketing does not prevent us from sending transactional communications about an order or customer account.

9. Cookies and similar technologies

The website may use essential cookies required for WordPress, WooCommerce, security, customer accounts and Cart or Checkout functions. Analytics services may also use cookies or similar technologies. Where consent is required by applicable law for a non-essential technology, it should be used in accordance with the visitor’s available privacy choices.

10. Sharing personal information

We do not sell personal information. Information may be shared with service providers where necessary for payment processing, delivery, hosting, email, backups, analytics, newsletter management, security, technical support, professional advice or legal compliance. Information may also be disclosed where required by law, court order or a competent authority.

11. Cross-border processing

Some technology, analytics, newsletter, payment, delivery or other service providers may process or store information outside South Africa. Where personal information is transferred across borders, we aim to use service providers and arrangements that provide appropriate protection as required by applicable privacy law.

12. Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, to maintain order and customer-account records, meet tax, accounting, legal or regulatory obligations, resolve disputes, prevent fraud or protect legitimate business and security interests. Information that is no longer required should be deleted, de-identified or securely archived where appropriate.

13. Security

Reasonable technical and organisational measures are used to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. Measures include controlled administrative access, website security monitoring, backups, software maintenance and the use of specialist service providers for payment processing and hosting. No internet service can guarantee absolute security.

14. Your rights

Subject to applicable law, you may request access to personal information held about you, request correction or deletion of inaccurate or unlawfully retained information, object to certain processing, withdraw consent where processing is based on consent, and lodge a complaint with the Information Regulator.

Privacy requests may be sent to orders@inkofklaassen.com.

15. Information Officer

The Head of the Private Body / Information Officer is Patrick Klaassen. PAIA access information is available in the PAIA Manual.

16. External links

This website may contain links to third-party websites. Ink of Klaassen is not responsible for the privacy practices or content of third-party websites and visitors should review those sites’ own privacy notices.

17. Changes to this policy

This policy may be updated when the website, service providers, legal obligations or business processes change. The current version will be published on this page.

This policy is intended to explain Ink of Klaassen’s privacy practices in plain language and does not limit any right granted by POPIA or other applicable law.